Terms of service

Terms and Conditions
Version: October 2026

Article 1 – Identity of the Trader
AeroLounge
Sint Laurenslaan 22
4835 GK Breda
The Netherlands
Email: info@aerolounge.store
Chamber of Commerce (KvK) number: 98928570
VAT identification number: NL139982796B01

Article 2 – Applicability
These terms and conditions apply to every offer made by the trader and to every distance contract concluded between the trader and the consumer via the AeroLounge webshop.

Article 3 – The Offer and the Agreement

  1. The offer contains a complete and accurate description of the products offered. Obvious mistakes or errors in the offer (such as clear pricing errors) are not binding on the trader.
  2. The agreement is concluded at the moment the consumer accepts the offer and fulfils the associated conditions (placing and paying for the order).

Article 4 – Right of Withdrawal

  1. The consumer may withdraw from an agreement for the purchase of a product within 14 days without giving any reason. This period starts on the day the consumer, or a third party designated by the consumer other than the carrier, receives the product.
  2. To withdraw, the consumer must inform the trader of this decision via the return portal at aerolounge.myparcel.me/returns/create, by email at info@aerolounge.store, or by using the model withdrawal form in Article 10.
  3. The consumer must return the product within 14 days after notifying the trader of the withdrawal. The direct cost of returning the product is borne by the consumer.
  4. The trader will refund all payments received, including the standard delivery costs if the entire order is returned, no later than 14 days after being informed of the withdrawal. The trader may withhold the refund until the product has been received back or the consumer has provided proof of return, whichever is earlier.
  5. The consumer is liable for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.
  6. See our Return Policy for practical instructions and return costs.

Article 5 – Prices and Payment

  1. Prices stated in the product offer include VAT.
  2. Payment must be made immediately upon placing the order, using one of the available payment methods (such as Klarna, PayPal and credit card), which are processed by our payment partner.
  3. Products remain the property of AeroLounge until the full purchase amount has been paid (retention of title).

Article 6 – Delivery and Performance

  1. The place of delivery is the address that the consumer has provided to the trader.
  2. The risk of damage and/or loss of products lies with the trader until the moment of delivery to the consumer, unless expressly agreed otherwise.

Article 7 – Warranty (Statutory Warranty)
All items purchased from us come with the statutory warranty. This means an item must be in good condition and must function properly under normal use. If a product is defective, please contact us for repair, replacement or a refund.

Article 8 – Complaints Procedure
Do you have a complaint? Send an email to info@aerolounge.store. We will respond substantively to your complaint within 14 days at the latest.

Article 9 – Applicable Law
Dutch law applies to agreements between the trader and the consumer, without prejudice to the mandatory consumer protection rules of the consumer's country of residence.

Article 10 – Model Withdrawal Form
(Only complete and return this form if you wish to withdraw from the contract.)

To: AeroLounge, Sint Laurenslaan 22, 4835 GK Breda, The Netherlands, info@aerolounge.store

I hereby give notice that I withdraw from my contract of sale of the following goods:
— Order number:
— Ordered on / received on:
— Name:
— Address:
— Email address used for the order:
— Signature (only if this form is submitted on paper):
— Date: