Get The Answers
Do you have a question? Find the answers to our most frequently asked questions below.
General Questions
What is the AeroLounge Hoodie?
The AeroLounge Hoodie is a premium hoodie with an eye mask built into the hood. It's not a separate accessory you can lose, but a permanent part of the hoodie, designed to let you rest comfortably on the go without bringing extra items.
What makes the AeroLounge Hoodie unique?
The eye mask is sewn directly into the hood, so it's always within reach. Whenever you need it, simply pull it over your eyes. You'll never lose your eye mask or forget it at home again, and you can wear it in three different ways (see the product page). Plus, zippered pockets keep your phone, passport, boarding pass and other essentials close at hand.
What materials is the AeroLounge Hoodie made of?
The hoodie is made from a soft 345 GSM cotton-blend fleece (51% cotton, 49% polyester). The built-in eye mask has an outer layer of the same fleece, a soft and breathable inner lining, and a light-blocking layer in between, held in place by a nylon elastic band.
What sizes does the AeroLounge Hoodie come in?
The hoodie is available in sizes XS to XL. Check the size chart on the product page for exact measurements.
How do I keep my AeroLounge Hoodie in top condition?
Wash at 30°C, do not bleach, do not tumble dry, iron on low and do not dry clean. This keeps both the hoodie and the eye mask looking their best for as long as possible.
Can I wash the hoodie with the eye mask attached?
Yes. Since the eye mask is permanently sewn into the hood, there's nothing to detach. Simply follow the care instructions on the label.
Design & Features
Can I remove the eye mask?
No, the eye mask is permanently sewn into the hood. This is an intentional design choice: it makes the hoodie one complete piece rather than a hoodie plus a separate accessory.
Does the hoodie have pockets?
Yes. There's a zippered pocket on the sleeve (10 × 14 cm) and an inner pocket (20 × 15 cm), handy for your phone, earbuds or passport while travelling.
Is the eye mask adjustable?
The eye mask has an elastic band that extends from the hood, so it adjusts to your head as soon as you pull it over your eyes.
Orders, Shipping & Returns
How long does it take to receive my order?
Orders are delivered within 1–3 business days in the Netherlands and Belgium.
* Please note: Delivery times are estimates and may vary during busy periods.
What does shipping cost?
Shipping is always free within the Netherlands and Belgium.
Which payment methods do you accept?
We currently accept Bancontact, Klarna, PayPal and credit card. Available payment methods are always shown at checkout.
Do you offer a warranty?
Yes, all our products come with the statutory warranty. Is your product defective? Contact us at info@aerolounge.store and we'll find a solution together.
What is your return policy?
You have 14 days from receiving your order to request a return, no reason required. See our Return Policy for all details.
How do I request a return?
Go to aerolounge.myparcel.me/returns/create, fill in the details from your order confirmation and follow the steps. You’ll pay for the return label directly and can print it right away.
Who pays for return shipping?
Return costs are the responsibility of the customer. You will see the exact amount when registering your return and pay it directly when creating your return label. Prefer to ship it yourself? That’s fine. You pay the carrier directly.
The return label is paid separately and is not deducted again from your refund. See our Return Policy for refund details.
Can I exchange my hoodie for another size?
We don't offer direct exchanges. Return the item you don't want and place a new order for the size you need. That's the fastest way to get it.
What should I do if my order arrives damaged?
Check your package as soon as it arrives. If the item is damaged or you received the wrong item, contact us at info@aerolounge.store and we'll resolve it free of charge.
What if my question isn't answered here?
Contact us via the contact form for the fastest response, or email us at info@aerolounge.store. We'll get back to you as soon as possible.