Shipping policy

Shipping Policy

At AeroLounge, we do everything we can to get your order to you quickly and carefully. Below you'll find everything you need to know about delivery times, shipping costs and tracking.

1. Where Do We Deliver?
We currently ship to the Netherlands and Belgium.

2. Delivery Time
Orders are delivered within 1–3 business days in the Netherlands and Belgium. Orders placed on weekends or public holidays are processed the next business day.
* Please note: Delivery times are estimates and may vary during busy periods.

3. Shipping Costs
Shipping is always free in the Netherlands and Belgium, regardless of your order amount.

4. Track & Trace
As soon as your package is on its way, you'll receive an email with a Track & Trace code to follow your delivery on the carrier's website.

5. Not Home?
If you're not home, the carrier will usually try to deliver to a neighbour or leave your package at a nearby pick-up point. You'll find the details in your Track & Trace or in a notification from the carrier.

6. Delays
While we aim for timely delivery, carrier delays can occasionally occur. If your order hasn't arrived within 5 business days, please contact us at info@aerolounge.store. If we're unable to deliver your order within 30 days, you may cancel it and receive a full refund.

7. Damaged or Lost Packages
The risk of damage or loss lies with us until your package is delivered. If your package arrives damaged or goes missing, let us know right away and we'll resolve it free of charge.